Neighborhood Power

This image really touched me again today when talking with a wonderful person telling me about what she and her friends went through when Sandy hit. And contrary to popular belief, the situation is NOT back to normal and for many neighborhoods in Sandy’s path...
Beautifully Simple

Beautifully Simple

In my many years leading total customer experience innovations, I have always been fascinated by the tremendous, gentle power of seemingly simple, yet beautifully effective solutions. What a pleasure to see anticipation and excitement growing all around us getting...